Confidence and After Sales Service
Our buyers source the best quality products and our staff intent the best packaging.
However sometimes a product could be damaged or need to be repaired.
We sincerely apologize for any product you receive damaged or defective. It’s never our intention but sometimes, it happens.
Don't worry. Please contact our expert staff at firstname.lastname@example.org.
We ask that you provide us with detailed photographs so we can gage the extent of the damage or defect.
This is necessary for our records, the manufacturer’s and the shipping carrier if an item was damaged in transit.
Depending on the product and amount of damage or defect, a replacement part or a brand new unit will be sent to you as soon as possible!
We offer ongoing phone, chat and email access for support and spur of moment advice. Whether you're trying to decide between several products or seeking suggestions on how to solve a particular problem, our staff can help you wade through conflicting advice.
Our expert staff of experienced moms, aunts, grandmothers, dads and grandfathers can answer your questions honestly, from how to choose the right stroller for you to what to consider when buying a crib, car seats, toys or prams.
Please feel free to send your email in German, English, Russian, Italian or French.