Consultation and Appointments

For in-depth consultations, we'd appreciate prior booking of a time slot. This way, we can shorten your waiting time and ensure that we have enough employees available. During your stay with us, you are welcome to park your car in our free parking lot.
Our child seat consultation includes a compatibility check to see which seat is the best fit for both your child and car, as well as the professional installation of potential seats. In addition, we will of course show you how to set up and dismantle the prams and buggies and test whether they fit in the trunk of your car.

Our parking lot:

Access is via the street Alte Torgasse / Westernmauer!
Please enter "Alte Torgasse" in your navigation device and not "Westernstraße".
Once you have turned into "Alte Torgasse" (don't be put off by the current construction site signs!), turn right after about 15m into the "Westernmauer" pedestrian zone. This is allowed as long as you want to park in our parking lot.

Our contact details:

WhatsApp: +4915203124296
Live Chat: see our homepage

Our opening hours:

Mo – Fr: 10.00 - 18.30 Uhr
Sa:          09.30 - 18.00 Uhr

Due to personnel reasons, our service department is closed on Saturdays.
We ask for your understanding that it is therefore not possible to accept or process repair and workshop orders on Saturdays.

Book a consultation appointment online here

We look forward to your visit!

For more than 80 years, our specialist shop has been offering professional advice and service on site in our shop in Paderborn. We've also been online since 1998.
Ongoing improvement and training are our top priority. Our team is always looking for new, innovative and up-to-date products. If you have any questions about your purchase or products that you're interested in, our trained and experienced team will be happy to help you. Almost all of our colleagues have children of their own and can give you practical tips when buying a stroller, child car seat, etc. from their own experience.

Besides our shop, we also offer you advice by phone, email and chat.

Service even after your purchase!

Should there ever be a problem with an item, no problem! We know what it's like to be dependent on a stroller or child car seat. Please contact us and we will be happy to help you as soon as possible.

Since it is often difficult to explain the defect or required spare part on the phone, please also send us an email with pictures that can help us understand the situation.
Once the problem has been established, we will immediately send the required spare part, carry out an exchange or even request the repair from the manufacturer itself.
We have loan items available for most items, which we make available to you free of charge and only charge the postage costs if necessary.

Due to personnel reasons, our service department is closed on Saturdays.
We ask for your understanding that it is not possible to accept and process repair and workshop orders on Saturdays.

We want to offer you the best service.

That's why you can visit us in Paderborn in the shop. Together we will install the child seat in your car or see if the new stroller will fit in the trunk.

The best thing you can do is arrange a free consultation with us! Then we can make sure you don't have to wait.

Simply select the points below that interest you. At the end of the process, the appointment is booked exclusively for you.
Of course you can also come at any time without an appointment.

Rate our products and our shop and help other customers to find the right product.
Any questions?
Our service hotline will help you
From Monday to Friday: 10:00 - 19:00
PHONE: +49 5251 22664
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